Terms and Conditions

Our Website terms and conditions
Please take the time to read these terms and conditions. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.
If you purchase products through our Website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.

Services means Naturopathy and related services offered via this website.
Website means the website www.arisinghealth.com.au.
We / Us etc means Arising Health and any subsidiaries, affiliates, employees, officers, agents or assigns.

Accuracy of content 
We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice.   

The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services
If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason. 

Passwords and logins
You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

Indemnification for loss or damage  
You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights 
We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.  

If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:  enquiries@arisinghealth.com.au 

The trademarks and logos contained on this Website are trademarks of Arising Health. Use of these trademarks is strictly prohibited except with Our express, written consent.

You consent to receving periodic electronic marketing, information, and promotional updates from us via email if you:

-Sign up to receive our newsletter;
-Purchase products or services (including making an appointment) from us; or
-Have purchased products or services (including making an appointment) from us in the past.

You may unsubscribe from our electronics communications at any time via the unsubscribe links in our emails.

Privacy and Cookies
How we manage, store, and use data we collect from you when you visit our website is outlined in our privacy policy and our cookie policy (both of which form part of these terms and conditions).

Links to external websites
This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.   

You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability
We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Information Collection 
Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law 
These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes concerning this Website or the Services are to be resolved by the courts having jurisdiction in Victoria, Australia. 

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction. 

General Disclaimer
Please use the contents of this website for your own information only.

The information in this website is not intended as medical advice or to replace advice of any health care practitioners.

The information in this website is not to be used for diagnosis of any illness or to self-prescribe without consulting with a professional health practitioner.

It is recommended that any medical conditions or diseases must be professionally diagnosed and treated under the guidance of a professional qualified Naturopath, Medical Herbalist or Medical Doctor.

None of the statements in this website have been evaluated by the United States FDA or Australian TGA.

The author does not assume any liability for any injury or damage from any use of products, methods or ideas contained in the material in this website.

Any herbal medicine products or nutritional supplements recommended in this website must be prescribed by a professional Naturopathic practitioner or an Integrated Medical Doctor.

Therapeutic supplements in any dosage must only be given to children or young adults under the supervision of a qualified practitioner. This is for both clinical effectiveness but also safe administration.

Through the website and our social media sites you can link to other websites, which are not under the control of Arising Health. We have no control over the nature, content and availability of those sites. Please contact those sites directly for any issues. 

The Arising Health website may contain external links, however once you use these links we are not responsible for the protection or privacy of any information that you provide when visiting these websites.

Payment Terms
Payment for individual naturopathic consultations and medicinals can be made by PayPal or via EFT. Payment terms are strictly 7 days. In some cases, pre-payment for services may be requested.  

Private Health and Other Rebates
Online/Telephone consultations may not be eligible for a rebate from your Private Health Fund. Please check directly with your Health Fund to determine your eligibility for rebates. 

Some services may be eligible for support from government funding programs where allwoed, Please discuss this with us. 

Shipping and Delivery
We use a range of couriers as well as Australia Post. 

Please allow between 1-5 working days for dispatch depending on our current volume of services. 
Once in the postal system it can take 1-3 business days for metropolitan deliveries.

Rural customers should allow an extra 1-3 business days for delivery. We cannot be held liable for any deliveries which fall outside these times.

International delivery times may vary. 

All postal delivery times are subject to postal demand and volumes and as such some delays may be experienced. 

Please choose your items carefully as we do not offer a refund for change of mind on consultations, health programs, naturopathic testing, functional pathology, nutritional supplements, herbal medicine and other dispensary items.

Unless a product has a fault or may have been tampered with at the time of sale, Arising Health is under no obligation to replace the product or give a refund on an unwanted medicinal. Under the National Health Act and TGA Guidelines for safe practice and dispensing of medicines, it is illegal for a practitioner to re-dispense medicine that has already been dispensed to another patient.

Acceptance of Goods
On receiving an order, you are responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is your responsibility to notify Arising Health as soon as possible. In this event please contact us.

Cancellation Policy
If you need to cancel your naturopathic consultation, please kindly provide at least 48 hours’ notice, to allow me to offer your spot to others who may be needing the appointment. If 48 hours’ notice is not provided you will be charged 100% of the consultation fee. No shows are charged the full fee. 

Naturopathic Testing & Functional Pathology
Please select carefully as we do not allow for cancellations for these services once your order has been placed.

We strive to ensure all orders dispatched in perfect condition. If for some reason there is a problem with your order, please contact us as soon as possible. Please include your name, order details and the problem with your item. We will work with you closely to ensure we rectify the issue as soon as possible. Where a product is faulty, you are entitled to a refund or exchange (where available).

Dispute Resolution
If you have any issue or complaint arising out of your use of this website or these terms and conditions, you and Arising Health agree to make a genuine effort to resolve the dispute through negotiation and discussion.

Other terms
Arising Health reserves the right to make changes to this website and these terms and conditions at any time.

All products and services advertised on this website and in-clinic are offered in compliance with Australian Consumer Law. Products include naturopathic consultations, health programs and naturopathic testing and functional pathology.